Totally get the tension of protecting your peace yet seeking justice. Sounds like you truly are finding the balance! I’ve been following you since right before Covid and I have loved watching you evolve! I thought your original work was way cool and I proudly have one of your OG crew necks with a quilt square that I wear and have had to mend over and over because I just wear it so much!! Anyway, hurray for growth! And to answer your question…those are EXCELLENT odds! And I think you learning and growing through those experiences is just a further testament of how bad ass and amazing you are Taylor!
Something that was really helpful for me to learn is that the phrase is actually "the customer is always right IN MATTERS OF TASTE." It was originally a playful saying about how the salesperson should always agree with the taste of the customer, in order to flatter them and sell an item. We've lost the meaning - it was never meant to mean that you should always defer to the customer, or that you should accept abuse. So you absolutely have the correct attitude about the customer, and your boundaries!
Thank you so much for sharing. There are so so many parallels I am drawing between your experience, and of mine, as also a business owner (in a completely different industry). Thank you so much for sharing it ALL - including the not so great sides of running your own business. I’ve been following your journey in this as I consider forging my own path in creating my own creations. It’s easy to get caught up in seeing all the amazing posts you do, and to someone like me, it can look like all is rainbow and unicorns.
I’m learning from following your journey in this, is that EVERY industry/path will still run into shitty situations like this, poor customer service/support lines exist in every industry, (unfortunately) nobody is immune from it.
I think what makes it all worthwhile is that you get to do what you love. 💗
This is what prairie misfit’s work and cobwebvintage’s work: exactly like the first coat. Overpriced and with holes that are undisclosed, poor work and overcharging.
It thankfully put me off of buying from slow makers who don’t have an extensive work history and online lessons that show how good they are, or who show that they don’t wash their work or don’t clean everything up, who don’t take pride in perfection and who are okay with loose threads. It’s either gotta be KS Garner (with free lessons and videos and experience) or nobody.
Because sadly both headless and arrogant and under skilled newbies, as well as the actually experienced people like K.S., the latter of whom have humility, sewing skills, and also customer service skills aligned with their abilities and not their egos, charge the same.
It makes me mad that most newbies, whose work is not much better than that first jacket, are charging hundreds like you did (like I got scammed by Prairie Misfit and got a poor customer service response) and don’t improve and are not willing to admit that they need to get better and not do what is essentially a scam; not disclosing how poorly made their things are, without a refund option. Good thing you changed and improved.
Totally get the tension of protecting your peace yet seeking justice. Sounds like you truly are finding the balance! I’ve been following you since right before Covid and I have loved watching you evolve! I thought your original work was way cool and I proudly have one of your OG crew necks with a quilt square that I wear and have had to mend over and over because I just wear it so much!! Anyway, hurray for growth! And to answer your question…those are EXCELLENT odds! And I think you learning and growing through those experiences is just a further testament of how bad ass and amazing you are Taylor!
Every time I read your Substack, I feel so inspired. You have a beautiful way with words 🫶
Kudos to you Taylor. I LOVE how you look at life's challenges as opportunities to learn. Positivity rules and will win the day for all of us!
Something that was really helpful for me to learn is that the phrase is actually "the customer is always right IN MATTERS OF TASTE." It was originally a playful saying about how the salesperson should always agree with the taste of the customer, in order to flatter them and sell an item. We've lost the meaning - it was never meant to mean that you should always defer to the customer, or that you should accept abuse. So you absolutely have the correct attitude about the customer, and your boundaries!
Thank you so much for sharing. There are so so many parallels I am drawing between your experience, and of mine, as also a business owner (in a completely different industry). Thank you so much for sharing it ALL - including the not so great sides of running your own business. I’ve been following your journey in this as I consider forging my own path in creating my own creations. It’s easy to get caught up in seeing all the amazing posts you do, and to someone like me, it can look like all is rainbow and unicorns.
I’m learning from following your journey in this, is that EVERY industry/path will still run into shitty situations like this, poor customer service/support lines exist in every industry, (unfortunately) nobody is immune from it.
I think what makes it all worthwhile is that you get to do what you love. 💗
This is what prairie misfit’s work and cobwebvintage’s work: exactly like the first coat. Overpriced and with holes that are undisclosed, poor work and overcharging.
It thankfully put me off of buying from slow makers who don’t have an extensive work history and online lessons that show how good they are, or who show that they don’t wash their work or don’t clean everything up, who don’t take pride in perfection and who are okay with loose threads. It’s either gotta be KS Garner (with free lessons and videos and experience) or nobody.
Because sadly both headless and arrogant and under skilled newbies, as well as the actually experienced people like K.S., the latter of whom have humility, sewing skills, and also customer service skills aligned with their abilities and not their egos, charge the same.
It makes me mad that most newbies, whose work is not much better than that first jacket, are charging hundreds like you did (like I got scammed by Prairie Misfit and got a poor customer service response) and don’t improve and are not willing to admit that they need to get better and not do what is essentially a scam; not disclosing how poorly made their things are, without a refund option. Good thing you changed and improved.